Frequently Asked Questions

The Motion Bus Card is available as a reloadable plastic pass, the size of a credit card, or as a multiple-journey disposable paper smart card. Smart cards can be used in two different bus routes within 60 minutes from the first use, without extra charge.

The rechargeable plastic Motion Bus Card can be charged with period fares such as 7 days, 30 days or 365 days, and with cash value through the electronic wallet. The benefits of a personalised plastic Motion Bus Card are not transferable. A personalised card also gives the right to recover the remaining balance in case of loss or damage, with the payment of the replacement cost of €5.

There are two types of Motion Bus Card:

• Personalised: bears the card holder’s photo and personal data.
• Anonymous: does not require the holder’s personal data.

Personalised cards are issued at Motion ticket offices or online through the website. Proof of identity, passport or birth certificate is required. You need to complete an application and be photographed on the spot, or complete the application online.

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You can issue an Anonymous card at all Motion Bus Card ticket offices without providing personal information.

A one-way ticket is issued by the driver on the bus, by paying the corresponding amount. No discounted one-way paper ticket is issued on the bus.

Beneficiaries of discount or free transfer must issue a personalised Motion Card in order to benefit from the discount or free transfer.

• The paper smart card is available at all Motion Bus Card ticket offices and vending machines.
• The 4-trips, 2-days and 3-days paper smart cards are available for sale.
• No paper discount smart cards are available.
• Beneficiaries of discount or free transfer must issue a Personalised Motion Card.
• The paper smart card is not rechargeable. It is disposable.

No. The paper smart card is disposable and cannot be topped up.

You can top up a plastic smart card through the following options:

• At the local Sales Offices.
• Via the website.
• Via the Pame App.
• In kiosks with the purchase of a voucher and on-the-spot digital top-up.

The card is validated when entering the bus, at the validator next to the driver. This process is mandatory for every trip.
Approval is indicated by a green light and a positive audio signal. A failed attempt will activate a red light and an error sound. 

Personalised card:

• Suitable for daily or frequent users of public transportation.
• Allows the storage of a 7-day, 30-day or 365-day ticket and monetary value up to €50 through the Electronic Wallet.
• Allows the storage of discount tickets for discount beneficiaries.
• Available for passengers entitled to free transfer.

Anonymous card:

• Allows the top-up of 7-day and 30-day normal value tickets and monetary value up to €50 through the Electronic Wallet.
• Does not allow the loading of reduced-price tickets.

Both Personalised and Anonymous cards can store up to 3 period tickets at any time, from any of the public transport companies in Cyprus, as well as monetary value through the Electronic Wallet.

The system first recognizes the period ticket and then the stored monetary value. If the fare product is not sufficient, the system validates the required ticket value from the stored Electronic Wallet balance.

The maximum top-up amount is €50 in your e-wallet. Your card can store up to €100.

You need to issue a personalised card. With a personalised card, you can top up reduced fare products, such as 7-day, 30-day or 365-day tickets, as well as monetary value up to €50. Each time you use the bus, the value of a reduced ticket is deducted.

Any product you have topped up on your card, such as a 30-day ticket, is activated from the first time you validate your card on the validation machine in the bus.

Yes. You can recharge your card whenever you like. The second charge will be activated automatically after the first one expires, so you will not lose the remaining days.

You can see the remaining credit after validating your card in the screen on the bus machine.

In case of loss, theft or malfunction of your personalised card, you should report it as soon as possible at one of the Motion ticket offices and request a replacement.

To re-issue a personalised card, you will need:

• Your identity card, passport or birth certificate for young children who do not have a civil identity card.
• The necessary supporting documents if you are entitled to reduced or free travel.
• The responsible person will cancel your old card and issue the new card.
• Card replacement due to loss, theft or damage costs €5.

The remaining fare products and/or monetary value stored on the old card will be transferred to the new card.

An anonymous Motion Bus Card does not store the owner’s personal information. Therefore, if it is lost, stolen or destroyed, it cannot be compensated or replaced and can be used by third parties.

For this reason, urban transport users are advised to prefer the personalised Motion Bus Card in order to secure their purchased value.

A Multi-way Paper Smart Card does not store personal information. Therefore, if it is lost, stolen or destroyed, it cannot be compensated or replaced and can be used by third parties.

Consider the number and frequency of your journeys and whether a Personalised Motion Bus Card better suits your needs.

Any monetary value through the Electronic Wallet and any non-activated ticket you have saved will remain on the card.

However, if a ticket is activated, it will expire exactly 30 days after the first transaction of the ticket.